This was a topic that came up with several of my colleagues late last week and events over the past week have brought it to my attention in a deeper way--just as you have a right to expect certain information and courtesy from your rootworker or reader, the reader or rootworker has a right to expect certain courtesies from each of their clients. Sometimes I speak to people who are confused because "their worker got mad at them and stopped responding to their communications..." or because a reader is refusing to read for them. What could be the cause of these types of situations? From my own experience here are some of the things that every sensible client should be aware of.
1.) Your reader or worker makes his/her living from this work. Maybe they have another job outside of this or maybe they don't, but this is part of their livelihood and as such they take it seriously so should you.
2.) Be on time for appointments. It is only polite to be prompt and on time for all appointments whether by phone or in person. If you are running late or suspect you might run late, let your worker/reader know that so he/she can adjust their schedules accordingly.
3.) Realize that you are not the only client. When you are late for an appointment, someone else will suffer. Your candle report is not the only candle report that needs to go out, your mojo hand is not the only one that needs to be made, your email or voicemail is not the only one that the worker needs to respond to, and your ritual work is not the only ritual that needs to be done. If you are working with a reader/worker who has assistants then the work may get done more quickly, but if you are working with a solo practitioner understand that there may be times when there is more lag between projects. Be understanding and when seeking information take into account what their schedules may be like as well as how much correspondence you have already received from them.
4). If you have to cancel an appointment let your reader/worker know at least 24 hours in advance. If you fail to do this, do not contact them with the expectation that they will refund your money or reschedule you. Many of us have policies that are clearly stated at various places on our website--mine is here.
5.) If you have a regular reader but are seeking outside validation on an issue, let the reader you have chosen know that. We all have different policies about how we work with clients who have standing relationships with other readers/workers, but the first requirement is that the client be honest and tell us.
6.) Apply number five to any rootwork situation too. This is crucially important as the type and effectiveness of any work undertaken on your behalf can be effected in unpredictable or negative ways if you have more than one worker addressing your case. It can also cause problems among rootworkers who think that they are solely responsible for a case only to learn that the client has three other workers on the job! Personally, I have worked with other workers and I will do so again provided that all parties involved are in agreement with the set up. With that said, if I learn that a client has not been honest with me about hiring another worker to work the same situation I will cut off dealings with them immediately--I have zero tolerance for lies--be they blatant or by omission.
7.) Do not tell your reader/worker how to do their job, do not micromanage them. Would you like it if your mother who knows nothing or very little about computers asked you to fix her computer and then stood over your shoulder making comments about how you could do this better or maybe it needs this? No, you would not. Once you choose a reader/worker it is important to feel like you can ask questions and have open and honest communication with them, HOWEVER, it is rude to try to tell them how to do their jobs. I have seen many workers get so ticked off with micromanaging clients that they just will quit working for someone all together. Do not second guess your reader/worker. You don't need to treat them like they are all knowing and all seeing, but you have chosen to trust this person to do the work that needs to be done, so let them do it and have faith in them and your own decision.
8.) If your reader/worker has a website, professional page, blog, or other online resource READ it. Chances are you are going to contact them and ask a question that has already been answered. Many workers will only spend so much time responding to queries from each client--so get the most out of the time you have with your reader/worker and read the information they have posted beforehand. This not only saves you and them time, it also allows you to get a clearer picture of what you can expect in your relationship to them.
I am posting these rules of thumb not to berate or chew on any of my clients. My people are awesome, timely, considerate, and delightful to work with 99% of the time. Occasionally there are hiccups but they are few and far between. However, I know that lots of people read my posts here and only a few of them are my clients. It is my hope that these guidelines will help everyone who seeks out professional reading/rootwork services have the best possible relationship with their worker.
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